As tax season begins to flood our feeds at this time of year, it is important to acknowledge many Canadians still face barriers in filing their taxes and accessing income-boosting benefits like the Canada Child Benefit. The tax filing process is intimidating, complicated, and the Canadian Revenue Agency’s commitment to modernization and digitization may be leaving many Canadians, including seniors and people with disabilities, behind.
In 2020, the Government of Canada started implementing a singular digital approach to the taxation systems with aims to simplify systems navigation to improve access and provide integrated service delivery for Canadians. However, research indicates many taxation services and resources are under-utilized often due to physical, social, and structural barriers.
Over the past few years, there has been an increase in the use of technology to enable participation virtually and promote elements such as inclusion, accessibility, security, simplicity and meaningful connection. Despite the attempts to promote involvement in the digital world, we need to acknowledge that many Canadians struggle with using computers and other technology, and some may not have access due to cost.