The unseen costs of utility disconnection

Poverty Talks!'s Sue Gwynn talks about the difficulties people face when dealing with utility arears and disconnection

16 February 2023

It's a tough situation for many right now. I’ve heard the saying should I heat, or should I eat? With most choosing heat over food because of the risk of losing shelter or paying for arears is a price too high for many.

I do often wonder if utilities could reduce their administration fees if we eliminated the convoluted and demeaning process that struggling people are expected to maneuver. It would mean avoiding multiple calls with multiple staff and multiple processes.

1 in 5 Albertans lives in energy poverty