Article
16 February 2023
It's a tough situation for many right now. I’ve heard the saying should I heat, or should I eat? With most choosing heat over food because of the risk of losing shelter or paying for arears is a price too high for many.
I do often wonder if utilities could reduce their administration fees if we eliminated the convoluted and demeaning process that struggling people are expected to maneuver. It would mean avoiding multiple calls with multiple staff and multiple processes.
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